Service Terms

Services

Crowell Studios ("Provider") designs, builds, hosts, and maintains a custom website for each client ("Client"). Hosting is provided on third-party shared hosting infrastructure selected and managed by Provider. Ongoing service includes reasonable content updates and maintenance as requested.

Services do not include e-commerce, user accounts, or storage of visitor personal data unless separately agreed in writing.

Fees & payment

Client pays the monthly fee stated on their invoice, billed via Stripe and due upon receipt. If payment is more than 15 days past due, Provider may suspend the website until the account is current. Fees may be adjusted with 30 days' written notice.

Term & cancellation

Service is month-to-month. Either party may cancel with 30 days' written notice — email is sufficient. Upon cancellation with a current account, Provider will supply Client with a copy of their website files. Fees already paid are non-refundable.

Ownership

Upon payment, Client owns their website content, text, images they supplied, and their domain name (if registered in Client's name). Provider retains the right to display completed work in the Crowell Studios portfolio. If Provider manages Client's domain registration, Provider will transfer it to Client upon request with a current account.

Client responsibilities

Client is responsible for the accuracy and legality of all content, text, and images supplied to Provider, and represents that supplied materials do not infringe any third party's rights.

No uptime guarantee

Provider uses reasonable efforts to keep each website available, but hosting relies on third-party infrastructure and no specific uptime is guaranteed. Provider is not responsible for outages, delays, or failures caused by the hosting provider, domain registrar, internet carriers, or events outside Provider's control.

Limitation of liability

To the maximum extent permitted by law, Provider's total liability for any claim arising out of these terms or the services is limited to the amount Client paid to Provider in the three (3) months preceding the claim. Provider is not liable for indirect or consequential damages, including lost profits, lost business, or lost data. Websites and hosting are provided "as is" without warranties of any kind.

General

These terms are the entire agreement between the parties regarding the services and are governed by the laws of the State of Maine. If any provision is unenforceable, the remainder stays in effect. Provider may update these terms from time to time; the version posted at this page applies to invoices issued after its "last updated" date.